Use case: Non-delivery claim
Pain: a customer claims “it never arrived.” Support ends up chasing screenshots, tracking links, and inconsistent attachments — and chargeback evidence often looks messy.
3-step fix (Evidence Bundle workflow)
- Packing integrity: seal invoice PDF + packing slip version + optional packing photo hashes.
- Handover integrity: seal carrier label snapshot + drop-off scan receipt hash (if available).
- Bundle: on dispute day, generate the Dispute Evidence Bundle (Evidence Sheet PDF + Proof Card PNG + Receipt JSON) and share the verify link.
Reality Audit
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