Use case: Empty box claim
Pain: “the box was empty.” Without a consistent packing record, disputes become opinion-driven and time-consuming.
3-step fix (Evidence Bundle workflow)
- Packing checklist: seal a packing checklist version (no customer PII) + invoice PDF hash.
- Packing photos (optional): seal photo hashes of the packed contents and box seal (you keep the files).
- Bundle: generate the Dispute Evidence Bundle and share the verify link in one message.
Reality Audit
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